What never leaves the home
- The images and video from the cameras and the door station
- The presence detections and the movement history
- The temperature readings and the status of your equipment
- Your scenes, schedules and learned habits
- The sound: the Hub has no always-listening microphone
This data is stored in the Hub, on encrypted storage. It passes through no server, including ours. We have no access to it, even at your request. Technically, we cannot.
What leaves, and why
| Data | Reason | Retention |
|---|---|---|
| Serial number and software version | Deliver updates | Product lifetime |
| Anonymous error counter | Fix faults | 13 months |
| Address and contact details | Delivery, installation, warranty | 10 years (legal obligation) |
| Purchase history | Accounting | 10 years (legal obligation) |
The error counter can be disabled in the Hub settings, with no loss of function.
Remote access
When you check on your home from outside, the connection is established directly between your phone and your Hub, encrypted end to end. Our servers only serve to put the two in contact. They see no content pass through and keep no trace of it.
Your rights
Under the GDPR, you may request access to, rectification, erasure or portability of the data we hold, that is, the commercial data listed above, the only data in our possession.
Write to contact@falk-holm.com. Response within thirty days. Our data protection officer can be reached at the same address. You may also refer the matter to your data protection authority.
If you resell
A factory reset irreversibly erases the Hub's encrypted storage. It takes four minutes and is triggered by a ten-second long press on the rear button. Do it before any transfer of ownership.