Contact us
contact@falk-holm.com
Reply within one business day. Please include the Hub's serial number, found on the underside of the device.
Home visit
If nothing can be resolved remotely, a retailer comes to you. Free during the warranty period.
Frequently asked questions
The Hub is no longer responding. What should I do?
Unplug it for thirty seconds, then plug it back in. Startup takes about two minutes; the indicator light changes from amber to steady white. Your scenes and settings are preserved: they are stored in the Hub, not online.
What happens if the internet goes down?
Everything keeps working. Processing is local: scenes, detections and commands pass through no server. Only access from outside the home is interrupted, and it returns on its own.
Can I add devices later on?
Yes, up to 128 devices per Hub. Matter- and Thread-compatible products are recognized automatically. For everything else, the compatibility page lists the supported ecosystems.
How long are updates guaranteed?
Ten years from the date of purchase, and spare parts remain available for fifteen years. The details are on the updates page.
Is there a subscription?
No. No subscription, no paid service, no feature reserved for a plan. The price shown is the total price.
Do the cameras record online?
No. Recordings are stored in the Hub and never leave it, unless you export them yourself. See your data.